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Knowledge base

Structured sections and articles for your team and support: faster answers to clients, employee onboarding, and consistent wording without file chaos.

Illustration: knowledge base sections and articles in Uptimo
Illustration: knowledge base sections and articles in Uptimo

Knowledge as a company asset

Instructions buried in mail and chat diverge over time. A knowledge base captures current procedures, scripts, and FAQs.

Customers and new hires get predictable answers instead of verbal summaries.

Tied to sales and chat

When CRM, chat, and knowledge live together, reps find answers faster and handle objections.

For the website widget, see the Live Chat page.

Growing the content

Assign an owner for refresh cadence and periodic audits so articles do not go stale.

Split long guides into short pieces with clear headings — helpful for people and for search snippets.

Before and after: knowledge at hand

BeforeAfter with Uptimo
Customer answers scraped from DMs and screenshotsArticles and sections — one link for the team
Several versions of the same how-to in emailA single up-to-date article in the knowledge base
Onboarding lives in the team lead’s headNew hires rely on published materials
Support replies from memoryScripts and FAQs reduce wording drift

Typical outcomes for support and learning

  • Shorter time-to-reply with ready articles and scripts.
  • New hires reach autonomy faster — fewer repeated questions to seniors.
  • Fewer contradictory phrases across email and chat.

Impact depends on how often you refresh content and who owns accuracy.

Frequently asked questions

Who can access the knowledge base?
Access follows roles and projects — internal-only, or broader for partners when you configure it that way.
How does this help support?
Agents and managers link to canonical articles instead of oral retellings — fewer mistakes and faster replies.

Related solutions

  • CRM and deals in UptimoSales pipelines, client and contact records, interaction history, and deal tasks — in one workspace without scattered spreadsheets or “who promised what” threads.
  • CRM automationDeal rules, notifications, and webhook events: less manual routine, more predictable “if X happens — do Y” flows.
  • Team and rolesInvite colleagues, scope access by project and area — one workspace for sales, finance, and support without “everyone sees everything”.

Pricing

Free

Для старта — базовая CRM/ERP и операционный контроль без оплаты

Бесплатно
  • 1 проект для старта
  • 1 канбан-доска
  • Базовая CRM-воронка и задачи
  • Финансовый журнал вручную
  • До 2 проверок сервисов
  • История проверок 7 дней
  • 1 страница статуса
  • Без приглашения в команду
  • Без виджетов Live Chat
  • Без серверного агента

Pro

Для команд — CRM, проекты, чаты и расширенный операционный контроль

990 ₽/ мес
  • Всё из Free, и ещё:
  • До 50 проектов
  • До 5 канбан-досок
  • До 3 участников в команду
  • До 5 виджетов Live Chat на сайт
  • Расширенная CRM и командная работа
  • Финансы по проектам и категориям
  • До 50 проверок, SSL и домены
  • 3 страницы статуса
  • Серверный агент для 1 сервера

Team

Для бизнеса — больше проектов, ресурсов, команды и White Label

2 990 ₽/ мес
  • Всё из Pro, и ещё:
  • До 100 проектов
  • До 20 канбан-досок
  • До 20 участников в команду
  • До 50 виджетов Live Chat на сайт
  • Больше рабочих пространств для отделов
  • До 500 проверок сервисов
  • 20 страниц статуса и White Label
  • История и инциденты 180 дней
  • Мониторинг до 10 серверов

Запустите CRM/ERP за пару минут

Без контрактов и привязки карты. Создайте проекты, добавьте сделки, задачи и команду — так вы быстро оцените единый контур управления бизнесом.